Delivery Time
Unprinted items can be delivered within 1 to 3 business days. Most stock items that are printed are available within 8 to 14 business days. An order only goes into production after approval of the quote and print proof. Are you waiting longer than 24 hours for approval? Then the delivery date will also be postponed.
Returns at Hidalgo
We find it important that you are satisfied with your purchase. That’s why we offer a clear and customer-friendly return policy. In this explanation you can read how returns work, what your rights are and how it works exactly with items that have a logo or print.
Right of withdrawal
As a consumer, you have a legal right of withdrawal: this means that you can return your online purchase within 15 days of receipt without giving any reason and receive a full refund of the purchase price.
How does withdrawal work?
Notify us within 15 days of receipt that you wish to withdraw via our return form or by contacting us.
Return the product in its original packaging within 15 days of your notification.
Once we have received and checked the product, we will refund the purchase price.
Please note: the return costs are in principle at your own expense, unless otherwise agreed.
Exceptions to the right of withdrawal
The right of withdrawal does not always apply. Your legal return right expires in the following situations:
– The product is custom-made or clearly personalized with your logo or specific print.
– Item(s) that cannot be returned for hygienic reasons once the seal is broken (e.g. printed drinking cups without foil).
– Clearly printed or designed products where personalization makes the product unique.
This means that products with a logo, print or specific personalization cannot be returned via withdrawal in most cases. Always check the product page or order confirmation for specific return conditions.
Items with logo or print
Products that we print or personalize for you are specially made for you. Because this involves extra labor and material costs, a different return procedure applies to these items:
Always check the digital proof you receive from us first before we produce the product.
Are you still not satisfied with the print or quality afterwards? Then contact us within 15 days.
We will look at the best solution together with you, such as a correction, replacement or compensation, because we always strive for satisfied customers.
How to register a return
Reporting a return is simple:
– Send an email to info@hidalgo.nl with your order number.
– State which products you want to return and why.
– Pack the items well and send them back to the return address that we will send you.
We stand for service
Our customer service is always ready to help you with questions about returns, withdrawal or products with logos and prints. We do everything to make you satisfied — from advice before purchase to solutions afterwards.
Feel free to contact us if you have doubts about a return or if something is not clear. We’re happy to think along with you!
